We value our customers
At Mack Global, our primary focus is providing exemplary customer service for our customers. We invest in our employees by providing extensive and ongoing training. Each staff member understands their role within the company and the importance of meeting our customers’ expectations.
Customers can expect superior service from every member of the Mack Global team. Our partners, suppliers and subcontractors all share our core values of providing quality service.
Our Customer Service Philosophy
four essential rules of customer service
We ensure professionalism by keeping our promises, staying on schedule, promptly returning emails and voicemail messages, and providing courteous, friendly service and support to every one of our customers.
We believe transparent communications are vital to customer relations. Mack Global’s customers are kept informed and know what to expect throughout the contractual process.
We minimize stressful situations by placing ourselves in the position of each customer. We listen to ensure we understand the customers needs and priorities.
We truly appreciate all of our customers and want them to feel valued and important. We sincerely enjoy working with, and appreciate them choosing to partner with us.