mackglobal-customer-serviceAt Mack Global, our primary focus is providing exemplary customer service for our clients.  We invest in our employees by providing extensive and ongoing training. Each staff member understands their role within the company and the importance of meeting our clients’ expectations.

Customers can expect superior service from all members of the Mack Global team. Our partners, suppliers and subcontractors all share our core values of providing quality work.

Our Customer Service Philosophy

Each one of our employees learns our four essential rules of customer service:

serviceicons-01Professionalism

Our customers are treated with the highest level of professionalism at all times. This means keeping our promises, staying on schedule, promptly returning emails and voicemail messages, and providing courteous and friendly service and support to every one of our customers.

serviceicons-02Communication

Mack Global’s customers are kept informed and know what to expect throughout the contractual process.

serviceicons-03Empathy

We minimize stressful situations by placing ourselves in your position. We listen to each customer to ensure we understand your needs and priorities.

serviceicons-04Appreciation

We truly appreciate our customers and want you to feel valued and important. We sincerely enjoy working with you and appreciate you choosing to partner with Mack Global.